Effective date: 1 September 2026
Art4Heart respects your privacy and processes personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
Who is responsible for your information
Art4Heart, operated by Susan van Zyl, is responsible for deciding how personal information collected through this website is used. Privacy requests can be submitted through our Contact page or by telephone using the number shown there.
Information we collect
- Your name and contact details.
- Billing and delivery information.
- Account, course-enrolment and order information.
- Messages and information you submit through forms.
- Technical information such as browser, device, security and website-usage data.
- Payment status information supplied by our payment providers. Art4Heart does not store full card details.
Why we use your information
- To process orders, provide downloads and deliver courses or services.
- To create and administer customer or student accounts.
- To respond to enquiries and provide support.
- To send resources or marketing where you have requested or consented to them.
- To secure, maintain and improve the website.
- To meet legal, tax, accounting and regulatory obligations.
Sharing and service providers
We share information only where necessary with trusted providers such as payment processors, couriers, email-delivery services, website hosting, security, analytics and course-platform providers, or where required by law. We do not sell personal information.
Cookies and similar technologies
The website uses essential cookies for features such as sign-in, course access, security and shopping carts. It may also use functional, analytics and marketing technologies supplied by services such as WooCommerce, Jetpack and Meta. You can restrict cookies through your browser, although essential website features may then stop working. See our Cookie Policy for more detail.
Data retention and security
We keep personal information only for as long as reasonably necessary for the purpose collected, to provide services, resolve disputes and meet legal or accounting duties. We use reasonable technical and organisational safeguards, but no online system can be guaranteed completely secure.
Your rights
Subject to applicable law, you may ask whether we hold your information, request access or correction, object to certain processing, withdraw consent where processing relies on consent, or request deletion where legally permitted. Use the Contact page to make a request.
Changes to this policy
We may update this policy when our services or legal obligations change. The effective date above shows the latest published revision.