At Art4Heart Academy, we are committed to providing high-quality products and excellent customer service.
Returns
Customers may request a return for eligible physical products within 7 days of receiving their order, provided that:
- The item is unused and in its original condition.
- The item is returned in its original packaging.
- Proof of purchase is provided.
Non-Returnable Items
The following items are generally not eligible for return unless defective or required by law:
- Custom-made or personalised products.
- Digital products or downloadable content (including courses and workbooks).
- Gift cards.
- Items marked as final sale.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs to help assess the issue.
Refunds
Once a returned item has been inspected and approved, we will process your refund to the original payment method. Refund processing times may vary depending on your payment provider (usually 5–10 business days).
Shipping Costs
Shipping fees are generally non-refundable, unless the return is due to our error or a defective product.
Consumer Rights
Nothing in this policy limits your statutory rights under the South African Consumer Protection Act (CPA), where applicable.
Last updated: 17 July 2026