Consumer Data Privacy Policy
We respect your privacy and are committed to
protecting your personal information in accordance with the Protection
of Personal Information Act (POPIA).
Information We Collect
We may collect:
- Your name.
- Contact information.
- Delivery and billing addresses.
- Email address and telephone number.
- Payment-related information (processed securely by our payment service providers).
- Information you provide when contacting us.
How We Use Your Information
Your personal information is used to:
- Process and fulfil your orders.
- Deliver products and services.
- Communicate with you regarding your orders.
- Respond to customer enquiries.
- Improve our products, services, and website.
- Comply with legal and regulatory obligations.
Payment Security
We do not store your full card details. Payments
are processed securely through accredited payment service providers
using industry-standard security measures.
Sharing Your Information
We only share your information with trusted third parties where necessary, such as:
- Courier and delivery partners.
- Payment service providers.
- Service providers who assist in operating our business.
- Authorities where required by law.
We do not sell your personal information.
Data Security
We implement appropriate technical and
organisational measures to protect your personal information against
unauthorised access, loss, misuse, or disclosure.
Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion where legally permitted.
- Withdraw consent where applicable.
Contact Us
If you have any questions regarding this Privacy
Policy or your personal information, please contact us using the contact
details provided on our website.
Shipping Policy
Thank you for shopping with us.
Processing Time
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Delivery times depend on your location and the courier service selected at checkout. Estimated delivery times are:
- Major cities: 2–5 business days
- Regional or outlying areas: 3–7 business days
Please note that these are estimates and may be affected by factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
Order Tracking
Where available, a tracking number will be provided once your order has been dispatched.
Delivery Information
Please ensure that the delivery address and contact
details provided are accurate. We cannot be held responsible for delays
or failed deliveries resulting from incorrect information
supplied by the customer.
Delivery Delays
While we work with reliable courier partners,
unforeseen delays may occur due to weather conditions, high shipping
volumes, or other circumstances beyond our control. We will keep
you informed should any significant delays arise.