Effective date: 1 September 2026
Processing time
- Orders are processed within 1–3 business days after payment is successfully received.
- Orders placed on weekends or public holidays are processed on the next business day.
Estimated delivery time
- Major cities: approximately 2–5 business days.
- Regional or outlying areas: approximately 3–7 business days.
Delivery times are estimates and may be affected by factors beyond our control.
Shipping costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Tracking
Where available, a tracking number is supplied after the order has been dispatched.
Delivery details
Please provide a complete and accurate delivery address and contact number. Art4Heart cannot accept responsibility for delays or failed deliveries caused by incorrect customer-supplied information.
Delays and assistance
Unforeseen courier, weather or high-volume delays can occur. If you need help with a delivery, please use our Contact page.